Delete Account & Data

Vibeo users can request deletion of their account and related data at any time. There are two ways to do this, and both are handled identically.

Method 1. Request directly in the app/web

• After signing in, go to My Page → Delete Account.
• Follow the prompts to type “탈퇴합니다” and confirm the withdrawal.

Method 2. Request by email

• Send an “account deletion request” to support@vibeo.co.kr from the email address you signed up with, and we will process it after verifying your identity.

Data that is deleted

• Account information (email and other member-identifying data)
• Videos you created or stored, and uploaded content
• Remaining credits and service usage history

Deleted data cannot be recovered. If you want a refund on a paid purchase, please request the refund before deleting your account.

Data that is retained (legal obligation)

Under applicable law, some information is retained for the periods below even after your account is deleted.

• Payment and transaction records: 5 years (Act on E-Commerce, Article 6)
• Access logs: 3 months (Protection of Communications Secrets Act, Article 15-2)

Processing period

Deletion requests are processed within 10 days of receipt, and we will notify you of the result by your registered email once complete.

Contact

support@vibeo.co.kr